Specifying MobileApp Quality Characteristics that May Influence Trust (Luis Olsina, SECR-2017)
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- Luis Olsina
The sharing economy, brought to us via mobile and cloud technologies, has transformed our lives. While making our lives more convenient and cost effective, sharing also implies trust; trust not only between people, but trust based on interconnections between people and software. Trust is not an element that comes to mind when using software, but it is critical to our usage patterns and hence the software’s success in the market.
Thus, understanding trust as a crucial characteristic of mobile apps will lead to more successful applications. Developing this understanding needs to be done via modeling and evaluating combined with iterative improvement in the end user’s trust via systematic frameworks and strategies. To do this, we propose an adaptable and flexible trust modeling framework –employing general accepted ISO 25010 modeling concepts while enhancing our previous work in quality in use modeling. By representing specific system quality characteristics that may influence trust from the quality in use standpoint, our resulting trust modeling framework, validated through surveys of real users, can be used for evaluation and improvement of trust targeted for different mobile apps.