How we changed maintenance process for b2b-customers (Alexander Kolesnikov, SECR-2016)
Материал из 0x1.tv
- Alexander Kolesnikov
As you know, a product cost is sum of costs for its creation and its support. Support (or maintenance) can sometimes take a much longer time than development. In my report, I will share my own experiences about transformation of maintenance processes in one of the units of the Company and tell you what is came out of it.
Translation of talk «Как мы меняли процесс maintenance для b2b-клиентов (Александр Колесников, SECR-2016)».